We're not able to switch course enrollments over the phone or chat—we need a written request from the student's account so we can review eligibility. As long as the course hasn't been started, we're happy to make the switch.


Here's how:

  1. Log in to the student's SVHS account and go to the Dashboard.
  2. Click "Ask a Question" and select "Question for Customer Support."
  3. Include the name of the course you'd like to drop and the course you'd like to switch to.

Our enrollment team will reply via email within 2–3 school days to the email address on the account. 


Be sure to check your spam folder in case our response lands there. Thanks for your patience with this process!