Silicon Valley High School Inc.
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
General
FAQ
39
I forgot my username and/or password.
Learning materials: Can you tell me if the lessons are prerecorded?
How long does it take to complete a course
Is there a teacher for the course and how much interaction do students have with the teacher?
Email Address: I signed my son/daughter up and used my email instead of his/her email address; how can I change this?
View all 39
Getting Started
0
Assignments & Grading of Assignments
8
Do you grade assignments over the weekend?
How long does it take for an assignment to be “regraded”?
When my assignment gets “regraded”, will it change my grade?
I submitted a PDF document for my assignment and I saw the statement: "File is empty" next to the document that I submitted. Please, is there an issue with the document that I submitted?
What format should students use to submit text-based assignments?
View all 8
Quizzes
2
I took a quiz but I do not know how to change my answers.
Do I need to watch all the videos or can I go straight to the quiz if I already know the topic?
Unit Tests
1
Can I retake a unit test?
Final Exam
6
Do I have to take the final exam online or at a testing center?
I cannot see my final. My final is not available.
I'm ready to take my final, but it's telling me I have to wait until a certain date
Why can’t I open my final?
Are finals multiple choice?
View all 6
Accreditation
5
Is Silicon Valley High School Accredited?
What is your CEEB (College Entrance Examination Board) code?
Is SVHS accredited, and by which organizations?
Are SVHS courses approved by state departments of education and other bodies?
Are SVHS courses accredited?
Payment for Courses
7
I don't have a debit or credit card.
My school pays for my courses, but it takes time. Can I get started before they pay?
Is there a course code for your courses? The form I'm completing is asking for one.
Is credit card information secured on your website?
Can I get a receipt for the course I purchased?
View all 7
Enrollment
4
How many courses can you enroll in at one time (for supplemental course)?
Before taking a course my school/counselor needs to approve it. What information should I give them?
Can students be concurrently enrolled in a California public school?
I accidentally enrolled on the wrong course. How can I switch?
Trial Course
1
Can I check out a course as a trial?
Course Catalog and Future Courses
5
What electives do you offer?
Pre-Algebra, Calculus and Statistics.
Do you have any UC approved A-G visual arts courses?
How do your diploma students get their fine arts requirement?
PE Course
Electives
0
Transcript
9
Do you provide an official transcript?
How do I let my counselor know I've completed my course?
I need a hard copy of my transcript sent to my school.
How do I send my course completion record to more than one person at my school?
How do I request a transcript from SVHS?
View all 9
Transfer of Credits
2
What is the process for getting course credits transferred to my school?
Do schools accept SVHS transcripts for transfer credit?
Summer School
4
Do you offer summer school?
Can I enroll in a course at SVHS over the Summer, and also be enrolled in another summer school program at the same time?
Can a student finish both part 1 and 2 of a course over the summer?
Do I need approval from my school to take a course over the summer?
“Login” Issues
0
“Miscellaneous” Issues
0
SVHS Courses
24
Do classes meet on a specific day and time?
How many days per week is the class offered and at what time?
Are the courses restricted to high school students?
How do I know if my school will accept SVHS courses as credits?
Will I receive a certificate of completion?
View all 24
NCAA
1
Is SVHS NCAA approved?
University of California A-G Credits
3
Will University of California accept credits from SVHS courses through its A-G program?
I’ve taken UC a-g approved SVHS courses in the past, what do I need to do to have the courses accepted for credit by University of California?
Will California State University (CSU) accept credits from SVHS courses?
Credits
2
How long does it take to complete a 5-credit course?
How many credits are SVHS courses worth?
High School Diploma
3
Transcripts from international students who attended or are currently attending a school outside the U.S., who are interested in enrolling into SVHS' high school diploma program
How much does your high school diploma program cost?
How much does your high school diploma program for adult students cost?
College Applications
2
CalStateApply website
Univ of California Application
SVHS User Accounts
3
User Account Set Up - Failure
Account Creation Email Confirmation Not Received
How can I create an SVHS user account?
Tutoring
3
How do I cancel a scheduled tutoring session?
What is the refund policy for tutoring sessions?
Is one-on-one tutoring via videoconference included in the price of an SVHS course?
Help Desk Software
by Freshdesk