Silicon Valley High School Inc.
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I forgot my username and/or password.
Learning materials: Can you tell me if the lessons are prerecorded?
Duration of Courses: How Long Does a Course Take?
Is there a teacher for the course and how much interaction do students have with the teacher?
Email Address: I signed my son/daughter up and used my email instead of his/her email address; how can I change this?
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Assignments & Grading of Assignments
I want to resubmit an assignment.
Do you grade assignments over the weekend?
How long does it take for an assignment to be “regraded”?
When my assignment gets “regraded”, will it change my grade?
I submitted a PDF document for my assignment and I saw the statement: "File is empty" next to the document that I submitted. Please, is there an issue with the document that I submitted?
I took a quiz but I do not know how to change my answers.
Do I need to watch all the videos or can I go straight to the quiz if I already know the topic?
Can I retake a unit test?
Do I have to take the final exam online or at a testing center?
Is the final exam multiple choice?
I cannot see my final. My final is not available.
I'm ready to take my final, but it's telling me I have to wait until a certain date
Is Silicon Valley High School Accredited?
What is your CEEB (College Entrance Examination Board) code?
Payment for Courses
I don't have a debit or credit card.
My school pays for my courses, but it takes time. Can I get started before they pay?
Is there a course code for your courses? The form I'm completing is asking for one.
Is credit card information secured on your website?
Can I get a receipt for the course I purchased?
How many courses can you enroll in at one time (for supplemental course)?
Before taking a course my school/counselor needs to approve it. What information should I give them?
Can students be concurrently enrolled in a California public school?
I accidentally enrolled on the wrong course. How can I switch?
Can I check out a course as a trial?
Course Catalog and Future Courses
What electives do you offer?
Pre-Algebra, Calculus and Statistics.
Do you have any UC approved A-G visual arts courses?
How do your diploma students get their fine arts requirement?
PE Course Not Listed In Course Catalog
Do you provide an official transcript?
How do I let my counselor know I've completed my course?
I need a hard copy of my transcript sent to my school.
How do I send my course completion record to more than one person at my school?
Transfer of Credits
What is the process for getting course credits transferred to my school?
Do you offer summer school?
Can I enroll in a course at SVHS over the Summer, and also be enrolled in another summer school program at the same time?
Can a student finish both part 1 and 2 of a course over the summer?
Do I need approval from my school to take a course over the summer?
Do classes meet on a specific day and time?
How many days per week is the class offered and at what time?
Are the courses restricted to high school students?
How do I know if my school will accept SVHS courses as credits?
Will I receive a certificate of completion?
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Is SVHS NCAA approved?
California A-G Credits
Will University of California accept credits from SVHS courses through its A-G program?
I’ve taken UC a-g approved SVHS courses in the past, what do I need to do to have the courses accepted for credit by University of California?
Will California State University (CSU) accept credits from SVHS courses?
How long does it take to complete a 5-credit course?
High School Diploma
Transcripts from international students who attended or are currently attending a school outside the U.S., who are interested in enrolling into SVHS' high school diploma program
SVHS User Accounts
User Account Set Up - Failure
Account Creation Email Confirmation Not Received
Help Desk Software
by Freshdesk Support Desk