If a refund is requested within 30 days from the purchase date, you may be eligible for a pro-rata refund from SVHS. The refund amount is dependent on the number of items in the course you have completed.
- If you have accessed less than 10% of the items in a course, you will be eligible for a full (100%) refund or to switch to a different course.
- If you have accessed between 10% and 60% of the sections of a course, you will be eligible for a pro-rata refund.
- Once you have accessed more than 60% of the items in a course, you are no longer eligible for a refund on that course.