How do I check on the status of my transcript order in Parchment? : Silicon Valley High School Inc.

How do I check on the status of my transcript order in Parchment? Print

Created by: Michaela Smith

Modified on: Wed, 17 Sep, 2025 at 6:58 PM

After ordering a transcript via Parchment, you can check the status of the order from your Parchment account. Log in and click on "Orders". Here are the definitions of the different status types:

Pending: the order has been received by SVHS but has not been processed yet. Please allow at least 2 school days before contacting SVHS about a Parchment order.
On Hold: the order is on hold for account discrepancies related to name or date of birth.
Error: there is an error with the order that needs to be addressed by you.
Canceled: the order has been canceled by SVHS because a duplicate request was received. You will have a credit on your Parchment account.
Available: the transcript has been processed by SVHS and has been sent to the recipient.
Complete: the transcript has been processed by SVHS and has been viewed by the recipient, but may not have been downloaded yet.
Delivered: the transcript has been printed or downloaded by the recipient.

If you need more help, you can visit the Parchment Support Center or call the Parchment Help Line: (847) 716-3005.

Michaela is the author of this solution article.

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How do I check on the status of my transcript order in Parchment? Print

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