The extension process is a manual process and takes time. We appreciate your patience and clear communication throughout. Please always respond to the email we send you if you have a question. Only the enrollment team can assist with this.
To initiate an extension petition, please log into the account, click Dashboard and use the Ask the Question button to request an extension. Please provide the course name in the message.
Petition review: Our enrollment team will review the course to see if it is eligible for an extension and reply with next steps to the email address on the student's account within 3 school days. You must reply to this email with the requested information to move forward.
Invoice: After you reply, we will send an invoice Please allow 2-3 school days for it to be sent.. Once you pay the invoice, you must reply to our email again to confirm it has been paid.
Extension: Our billing team will verify it has been paid and then we will manually extend the course. If you are repurchasing a course, we will need you to reply with a new email address for your account. This process can take another 2-3 school days.