If a counselor or school is requesting a student's transcript, the best approach is to have the student order it directly through Parchment. Instructions and the "Request a Transcript" link are available at the end of each course and on our website under the "Support" tab.
If the student is having trouble with their Parchment account, they can contact Parchment directly for support.
If a student reports that their transcript shows as "On Hold" on their Parchment account, they should contact SVHS using the "Ask a Question" button on their Dashboard so we can resolve it.
If you're a counselor needing to send a records request instead, please email help@svhs.co.