FAQ

I forgot my username and/or password.
Use the “Forgotten your username or password?” feature on the login page to get back into your account. An email will be sent to the email address associate...
Thu, 20 Jan, 2022 at 10:44 AM
Learning materials: Can you tell me if the lessons are prerecorded?
The lessons are made up of videos that students can watch as many times as they need to master the materials. There are also reading materials, quizzes and ...
Tue, 13 Aug, 2019 at 10:48 AM
How long does it take to complete a course
Each course is based on 5-credits, each one equivalent to 15 hours of study in a traditional school, so each course translates to 75 hours of independent st...
Wed, 22 May, 2024 at 3:04 PM
Is there a teacher for the course and how much interaction do students have with the teacher?
Yes, there is a teacher for the course. The teacher provides feedback on student assignments and can respond to student questions through our “ask the teach...
Tue, 22 Sep, 2020 at 5:42 AM
Email Address: I signed my son/daughter up and used my email instead of his/her email address; how can I change this?
We can change that for you. Please log in and use the "Ask the Teacher" Form in your course. The "Ask the Teacher" link exists at the to...
Tue, 22 Sep, 2020 at 6:00 AM
Location: I need to take a course, but I will be out of the country. Is that okay if I am not in the USA while I am taking the course?
Yes, that is fine.  As long as the country you are going to does not block YouTube, as many of our videos are served by YouTube.
Tue, 5 Feb, 2019 at 10:25 AM
From which locations in the U.S. can students take SVHS courses?
You can take our courses from any location in the U.S.  However, we would recommend that you check with your High School Counselor that your school will acc...
Tue, 19 Jan, 2021 at 9:32 AM
I can’t access a course that I was enrolled on.
Log in to your user account. Your course will be on your dashboard or under the menu item "My Courses".  If the course is not there, it could ...
Sat, 7 Sep, 2024 at 9:48 PM
I’m a private tutor for a student taking your course. How can I have access to the unit assignment descriptions or does the student I am tutoring have to provide it for me?
You will need to access this through the student's account. If the student provides you with access to the account, you can see exactly what the student...
Tue, 22 Sep, 2020 at 4:26 PM
I want to monitor the progress of my daughter/son.
We recommend that you review the progress of your daughter/son through their SVHS account.
Fri, 21 Jan, 2022 at 1:38 PM