Silicon Valley High School Inc.

FAQ 40

• I forgot my username and/or password.
• Learning materials: Can you tell me if the lessons are prerecorded?
• How long does it take to complete a course
• Is there a teacher for the course and how much interaction do students have with the teacher?
• Update SVHS account: email address, name, date of birth, parent information, school name, school contact email.

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Assignments & Grading of Assignments 9

• Do you grade assignments over the weekend?
• How long does it take for an assignment to be “regraded”?
• When my assignment gets “regraded”, will it change my grade?
• I submitted a PDF document for my assignment and I saw the statement: "File is empty" next to the document that I submitted. Please, is there an issue with the document that I submitted?
• What format should students use to submit text-based assignments?

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Quizzes 2

• I took a quiz but I do not know how to change my answers.
• Do I need to watch all the videos or can I go straight to the quiz if I already know the topic?

Unit Tests 1

• Can I retake a unit test?

Final Exam 6

• Do I have to take the final exam online or at a testing center?
• I cannot see my final. My final is not available.
• I'm ready to take my final, but it's telling me I have to wait until a certain date
• Why can’t I open my final?
• Are finals multiple choice?

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Accreditation 5

• Is Silicon Valley High School Accredited?
• What is your CEEB (College Entrance Examination Board) code?
• Is SVHS accredited, and by which organizations?
• Are SVHS courses approved by state departments of education and other bodies?
• Are SVHS courses accredited?

Payment for Courses 11

• I don't have a debit or credit card.
• My school pays for my courses, but it takes time. Can I get started before they pay?
• Is there a course code for your courses? The form I'm completing is asking for one.
• Is credit card information secured on your website?
• Can I get a receipt for the course I purchased?

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Enrollment 7

• How many courses can you enroll in at one time (for supplemental course)?
• Before taking a course my school/counselor needs to approve it. What information should I give them?
• Can students be concurrently enrolled in a California public school?
• I enrolled in the wrong course. How can I switch my enrollment?
• How many courses can I complete each semester?

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Trial Course 1

• Can I trial a course before I buy?

Course Catalog and Future Courses 5

• What electives do you offer?
• Pre-Algebra, Calculus and Statistics.
• Do you have any UC approved A-G visual arts courses?
• How do your diploma students get their fine arts requirement?
• PE Course

Transcript 13

• Do you provide an official transcript?
• How do I let my counselor know I've completed my course?
• I need a hard copy of my transcript sent to my school.
• How do I send my course completion record to more than one person at my school?
• How do I request a transcript from SVHS?

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Transfer of Credits 2

• What is the process for getting course credits transferred to my school?
• Do schools accept SVHS transcripts for transfer credit?

Summer School 4

• Do you offer summer school?
• Can I enroll in a course at SVHS over the Summer, and also be enrolled in another summer school program at the same time?
• Can a student finish both part 1 and 2 of a course over the summer?
• Do I need approval from my school to take a course over the summer?

SVHS Courses 24

• Do classes meet on a specific day and time?
• How many days per week is the class offered and at what time?
• Are the courses restricted to high school students?
• How do I know if my school will accept SVHS courses as credits?
• Will I receive a certificate of completion?

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NCAA 1

• Is SVHS NCAA approved?

University of California A-G Credits 3

• Will University of California accept credits from SVHS courses through its A-G program?
• I’ve taken UC a-g approved SVHS courses in the past, what do I need to do to have the courses accepted for credit by University of California?
• Will California State University (CSU) accept credits from SVHS courses?

Credits 2

• How long does it take to complete a 5-credit course?
• How many credits are SVHS courses worth?

High School Diploma 3

• Transcripts from international students who attended or are currently attending a school outside the U.S., who are interested in enrolling into SVHS' high school diploma program
• How much does your high school diploma program cost?
• How much does your high school diploma program for adult students cost?

College Applications 2

• CalStateApply website
• Univ of California Application

SVHS User Accounts 3

• User Account Set Up - Failure
• Account Creation Email Confirmation Not Received
• How can I create an SVHS user account?

Tutoring 3

• How do I cancel a scheduled tutoring session?
• What is the refund policy for tutoring sessions?
• Is one-on-one tutoring via videoconference included in the price of an SVHS course?

FAQ 2

• Is there a setup fee for the AlwaysOnline program?
• Are Courses in the AlwaysOnline Curriculum Accredited?